Effective Date: October 21, 2026
The Ritz on Buffalo Creek Wedding and Event Center LLC (“The Ritz on Buffalo Creek,” “we,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect your information when you visit https://theritzonbuffalocreek.com (the “Site”), submit a form on our Site or on our advertising (including Facebook, Instagram and Google lead forms), or communicate with us by phone, text or email.
By using our Site or submitting a form, you agree to the practices described in this Privacy Policy.
Information you provide: When you submit a form, request a tour or quote, or contact us, we may collect your name, email address, phone number, event type, event date, estimated guest count, company name, billing address and payment information, and any message you send us.
Information collected automatically: When you visit our Site, we may collect your IP address, browser type and version, operating system, pages visited, time and date of your visit, time spent on pages, referring URL and other diagnostic data.
Cookies and tracking technologies: We use cookies, pixels and similar technologies (including Meta Pixel and Google tags) to operate the Site, measure advertising performance and understand how visitors use the Site. You can control cookies through your browser settings. Disabling cookies may affect some Site features.
If we call you, or you call us, the call may be recorded and transcribed as described in Section 3.
We use your information to:
If you check the call consent box on our Site, on a Facebook or Instagram lead form, or on a Google lead form, we may call you at the number you provided using an artificial intelligence (AI) voice assistant. These calls follow up on your inquiry, answer questions
about the venue, and help schedule tours.
Each call begins by identifying The Ritz on Buffalo Creek. If you ask, the assistant will confirm that it is an AI assistant. You may ask to speak with a member of our team at any time.
Calls may be recorded and transcribed. We use recordings and transcripts to respond to your inquiry, keep accurate booking records and improve our service. Calls, recordings, transcripts and consent records are stored in our customer relationship management The Ritz on Buffalo Creek: Finalized Legal Pages (CRM) and AI calling platform, which is operated on our behalf by our marketing service provider. Our service providers may use this information only to provide services to us and not for their own purposes.
We keep a record of your consent, including the date, time, form source and the wording you agreed to.
We only place AI-assisted calls to people who have given this consent. We do not use AIassisted calls to contact phone numbers obtained from third-party websites, directories or purchased lists.
Consent to receive calls is not a condition of booking a tour or making any purchase.
By submitting our Book a Tour form, you may opt in to receive text messages from The Ritz on Buffalo Creek Wedding and Event Center LLC, including transactional messages (tour confirmations and appointment reminders) and, if separately opted in, promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help
You can withdraw consent to calls or texts at any time by any reasonable means,
including:
We will honor your request as soon as practicable and no later than 10 business days after
we receive it. Withdrawing consent does not affect any existing booking. We may send
one message confirming your request.
We do not sell, rent or trade your personal information. We share it only as follows:
Service providers: companies that help us operate our business, such as website hosting, our marketing agency and the CRM and AI calling platform it operates for us, payment processors and SMS providers. They may use your information only to provide services to us.
Advertising platforms: Information collected through Meta and Google lead forms is received from those platforms, and we may use Site activity data to measure our ads on those platforms
Legal requirements: when required by law or in response to valid requests by public authorities, or to protect our rights and safety.
Business transfers: in connection with a sale, merger or transfer of our business.
We do not share your phone number or call or text consent with any third party for their own marketing purposes.
We keep your information for as long as needed to respond to your inquiry, provide our services and meet legal requirements. We keep records of call and text consent and optouts for at least four years.
We use administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security
Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict certain processing, and to receive a copy of your information. To make a request, contact us using the details in Section 13. We will not discriminate against you for exercising your rights.
Our Site may link to sites we do not operate. We are not responsible for their content or privacy practices. Please review their privacy policies before providing them information.
Our Site and services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date. Changes to how we use your phone number for calls will apply only after you have agreed to them
The Ritz on Buffalo Creek Wedding and Event Center LLC 10527 Helms Trail, Forney, TX
75126 Phone: 469-214-6966 Email: info@theritzonbuffalocreek.com
